Privacy Policy

How Nexorai Cart collects, uses, and protects your personal information.

Last Updated: 1st January 2025  |  Effective Date: 1st January 2025  |  Applicable to: nexoraicart.shop

At Nexorai Cart, accessible at nexoraicart.shop, the privacy of our customers and visitors is of paramount importance. This Privacy Policy describes the types of information we collect, how we use it, and the choices you have regarding your information. By using Nexorai Cart, you agree to this Privacy Policy.

1. Information We Collect

Nexorai Cart collects the following types of information:

  • Personal Identification Information: Name, email address, phone number, billing and shipping address, and company name provided during registration, checkout, or enquiry forms.
  • Transactional Information: Order history, payment method details (processed securely via third-party gateways), and returns/refund history.
  • Technical Information: IP address, browser type, operating system, pages visited, time and date of access, and cookie identifiers.
  • Marketing Preferences: Whether you have opted in to receive promotional communications via email, SMS, WhatsApp, or RCS.
  • User-Generated Content: Product reviews, ratings, and feedback submitted on Nexorai Cart.

2. How We Use Your Information

The information collected by Nexorai Cart is used to:

  • Process and fulfil your orders, including delivery and payment processing.
  • Provide customer support and respond to enquiries.
  • Send transactional emails (order confirmation, shipping updates, etc.).
  • Send promotional offers and marketing messages via email, SMS, WhatsApp, or RCS — only where you have provided explicit consent.
  • Improve our website, product listings, and overall customer experience.
  • Detect and prevent fraud, abuse, or violations of our policies.
  • Comply with applicable legal obligations and regulatory requirements under Indian law.

3. Marketing Communications & RCS / WhatsApp Messaging

By submitting our enquiry or contact form and ticking the consent checkbox, you explicitly agree to receive marketing, promotional, and transactional messages from Nexorai Cart via:

  • Email
  • SMS
  • WhatsApp
  • RCS (Rich Communication Services)

You may opt out at any time by clicking the "Unsubscribe" link in any email, replying "STOP" to any SMS, or emailing us at contact@nexoraicart.shop. Opting out of marketing communications will not affect transactional messages related to your orders.

4. Sharing of Information

Nexorai Cart does not sell, rent, or trade your personal information to third parties. We may share your information with:

  • Logistics Partners: To fulfil and deliver your orders.
  • Payment Gateways: To securely process your transactions (they do not store your full card details on our servers).
  • Technology Service Providers: For website hosting, analytics, and customer support platforms, under strict data processing agreements.
  • Legal Authorities: Where required to comply with applicable law, court orders, or government requests.

5. Cookies & Tracking

Nexorai Cart uses cookies and similar tracking technologies to enhance your browsing experience. Cookies help us remember your preferences, keep your cart intact, and understand which pages are most popular. You can control cookie settings through your browser; however, disabling cookies may affect some features of the website.

6. Data Security

We implement industry-standard security measures including 256-bit SSL encryption, PCI-DSS compliant payment processing, and regular security audits to protect your information. However, no method of transmission over the internet is 100% secure, and Nexorai Cart cannot guarantee absolute security.

7. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for 7 years in compliance with Indian tax laws.

8. Your Rights

Under India's Digital Personal Data Protection Act (DPDPA), 2023, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data (subject to legal obligations).
  • Withdraw consent for marketing communications at any time.
  • Nominate a representative to exercise these rights on your behalf.

To exercise any of these rights, contact us at contact@nexoraicart.shop.

9. Third-Party Links

The Nexorai Cart website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Children's Privacy

Nexorai Cart services are intended for users aged 18 and above. We do not knowingly collect personal information from children under 18. If we become aware that a child has provided us with personal information, we will delete it immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Modified" date. Continued use of Nexorai Cart after changes constitutes your acceptance of the revised policy.

12. Contact Us

For privacy-related questions, requests, or concerns, please contact us: